Update 2! If you bought your ticket with a credit card they will call you. If you bought it at the box office with a credit card, they will also call you. If you bought your ticket at the box office using CASH, you have to call THEM. Call 212-258-9800 and indicate you have a ticket and a confirmation and paid cash. DO NOT go down to the theater: call instead.
Lincoln Center is working on getting all this information onto their Web site soon.
Update! We have just spoken to Lincoln Center. The reason refunds are appearing is because everyone will be contacted to REPURCHASE their tickets.
Attendees “will be contacted via email with information regarding repurchasing tickets to account for seating changes in the new theater.”
The previous statement (below) did not mention that “process”ing included refunding and recharging. The event, however, remains sold out.
On Sunday, September 9, Jazz at Lincoln Center’s ticketing system was breached and an unauthorized link to purchase tickets to the J.K. Rowling The Casual Vacancy event on October 16 was distributed online. This breach did not result in the breach of purchasers’ personal information. In order to accommodate customers who purchased tickets on September 9 as well as customers who purchased tickets on September 10, Jazz at Lincoln Center has secured the David H. Koch Theater at 20 Lincoln Center as the new location for the event. Each customer who purchased tickets prior to the official on-sale date and time will be contacted directly by Jazz at Lincoln Center to process tickets for the event at the new location. The event remains sold out – only customers who purchased tickets on September 9 and 10 will be accommodated. Although neither Little, Brown and Company nor J.K. Rowling are responsible for this situation they were keen to make sure that no person who legitimately bought a ticket was left disappointed, are delighted this matter has been resolved in this way and apologize for any confusion that may have been caused in the meantime. Jazz at Lincoln Center apologizes too for any inconvenience and looks forward to welcoming everyone to the David H. Koch Theater on October 16.
UPDATE 9/19/12: We have finally received an email from Lincoln Center regarding the move to the new theater (and hope that everyone with tickets will receive the same email shortly). The email asks ticket holders to provide a phone number so that the box office at the new theater can contact you. Please see the complete email below.
Dear Patron:Concerning the J.K. Rowling event on October 16, we have a record of your purchase from Sunday September 9th or Monday September 10th and are working to reissue the appropriate tickets for the David H. Koch Theater.Please provide a phone number where you can best be reached by return to this email, and we will contact you directly to reprocess your ticket(s). You may also call us at the David H. Koch Theater Call Center: (212) 496-0600 Monday-Saturday 10am-8pm and Sunday 12-5pm.If you have not yet received a refund from Jazz at Lincoln Center, please call their Customer Services Line at (212) 258-9825.Please note that ONLY tickets issued from the David H. Koch Theater will be honored at the door.Thank you for your patience.Best,DHKT Customer Service
Now that we have a solution to the ticketing kerfuffle that happened with the J.K. Rowling event at Lincoln Center (the event is being moved to a larger venue; everyone’s ticket will be honored; everyone who purchased a ticket will get an email indicating their new seat allocations), we are hearing at LeakyNews that some people are getting incorrect refunds on their tickets.
Maybe you can help. The money for my J.K. Rowling tickets has been refunded and Customer Service isn’t answering. I haven’t been contacted, but I was one of the people who got tickets Sunday.
— Julie (@JulieHeartBooks) September 12, 2012
While we are sure that Lincoln Center will do its best to enable everyone who purchased tickets to attend, we encourage you to check your card for a refund and if you have the same issue, document it in the comments below so we can try and tell how many people have been affected.
This may be part of the process to move tickets from Sunday into the new venue, but it would seem it is creating an extra step on the part of the user, as most credit card processors will not allow recharging without interaction from the person who owns the money.
It’s a J.K. Rowling book release! It wouldn’t be the same without a leak of some kind!